Refund and Exchange Policy

At Blue Beauty Cosmetics Trading (www.bluebeautyqa.com), we are committed to ensuring your satisfaction with our products. Please read our refund and exchange policy carefully to understand your rights and obligations when making purchases from our website.

Consumer Protection Compliance

• We adhere to all consumer protection laws and regulations applicable in Qatar.

Returns and Exchanges

• You have the right to return or exchange skincare items within 14 days of receipt, provided they are intact, unused, and unopened.
• Returns and exchanges are subject to the following conditions:
• Skincare items must be in their original packaging and condition.
• Returns must be accompanied by the original proof of purchase.
• We reserve the right to refuse returns or exchanges that do not meet these criteria.

Refund Process

• If the payment was made by credit card, refunds will be issued to the same credit card used for the purchase. The timeframe for the refund will depend on your bank’s policies and processing times.
• For returns made through other payment methods, refunds will be issued through the original payment method or as store credit, at our discretion.

Exchange Procedure

• If an item is sold out, you may exchange it for a different item of equal or lesser value.
• If the exchanged item is of lesser value, the remaining amount will be refunded to you via your original payment method or as store credit, depending on your preference.

Faulty Items

• In the case of faulty items, returns will be processed immediately upon receipt of the returned item. Proof of purchase and the order number may still be required for verification purposes.

Refund and Exchange Requirements

• To initiate a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return or exchange.
• Returns will only be accepted after providing proof of purchase and verification of the order number.
• Refunds will be processed once the returned item(s) have been received and inspected by our team.

Contact Information

• If you have any questions or concerns regarding our refund and exchange policy, please contact our customer service team at info@bluebeautyqa.com or Whatsapp +974 3000 0380

By shopping with Blue Beauty Cosmetics Trading, you agree to abide by the terms and conditions outlined in this refund and exchange policy. We strive to provide you with a seamless shopping experience and are here to assist you with any queries or issues you may encounter.